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Payment Policy and Refund Policy IUSAE-2025

Procedure for Online Payment of Fee and Helpline for Payment Related Queries

At International University Scholarship Admission Examination-2025 (IUSAE Edu), we strive to ensure transparency and security in all financial transactions related to Application fees.

After completing the Online Application Form, the candidate may remit the examination fee in the following manner:

Check the validity of the Debit/Credit Card and keep it ready with you while logging on to the website for submitting Application Form. The candidates should enter the information asked for and make payment through a Debit/Credit Card.
Through Net Banking, check the balance in your account and keep all credentials ready with you while logging on to the website for making payment. The candidates should log in with his/her credentials of net banking and make payments accordingly.
For payment through a UPI Service, check whether there is a requisite balance in the Bank Account /Wallet to which the concerned UPI is linked.

Accepted Payment Methods

We accept the following secure payment options:

Online Payment Gateways: Credit/debit cards, digital wallets, and authorized banking services
Through Net Banking
Payment Gateway
UPI

Refund & Cancellation Policy

Refund Requests: Refunds may be considered only under exceptional circumstances such as duplicate payments or examination cancellation.
Refund Processing Time: Approved refunds will be processed within 14 working days.
No Refunds for Completed Examinations: Fees are non-refundable once a candidate has taken the examination.
Candidate may contact to mentioned email with the transition details in case fee payment deducted but candidate application number not generated Email info@iusae.com or payment@iusae.com or contact@iusae.com

Payment Security & Privacy

All transactions are processed through secure and encrypted payment systems.
We do not store sensitive payment information beyond what is necessary for transaction verification.

Updates to Payment Policy

We reserve the right to revise this policy as needed. Updates will be communicated through official channels and the website.

Prescribed Application Fee can be paid through any Bank/Payment Gateway in any Payment Mode [service/processing charges per transaction and GST applicable thereon @ 18% are to be borne by the candidate].

Note: In case the fee payment status is not 'OK', or the Confirmation Page of the Online Application is not generated after fee payment, the candidate is advised to contact the helpline number/email of the concerned Bank/Payment Gateway Integrator.

IUSAE Helpdesk Contact details (in case the payment related issues are not resolved through the above-mentioned Helplines of the concerned Bank/Payment Gateway Integrator):

Procedure to raise payment-related Grievance:

After successful application submission, the Confirmation Page of the Application Form should be downloaded and a printout of the same may be retained for future reference. The Confirmation Page of the online Application Form could be generated only after successful payment by the Candidate.

In case the Confirmation Page is not generated after payment of the prescribed fee, then the candidate should approach the concerned Bank/Payment Gateway integrator, for ensuring the successful payment. Or may contact to us through email on info@iusae.com or payment@iusae.com or contact@iusae.com

In spite of the above, if a successful transaction is not reflected on the Portal, the candidate may contact IUSAE Helpline email contact@iusae.com. If the payment issue is still not resolved, the candidate may pay a second time.

However, any duplicate payment received from the candidate by IUSAE in course of said transactions will be refunded in 14 working day through the same payment mode through which the duplicate payment is received, after fee reconciliation by IUSAE.

Information to be provided by the Candidate while raising any payment related query/grievance through email:

Name of the Bank and /or Payment Gateway.
Date and time of the transaction
Transaction Number
Bank Reference Number
Proof of transaction (Screenshot from the payment portal in case of payment failure)

INTERNATIONAL UNIVERSITY SCHOLARSHIP ADMISSION EXAMINATION